The Current Coronavirus Pandemic

Operations are as back to normal as possible.

Future updates will be added here if shipping or production are impacted by the changing situation in California or around the world.

Please continue to direct any questions to our Customer Care team via email at helpdesk@clearogen.com. Be well!

Our warehouse is now able to work part-time 3-4 days per week. Most orders are shipping within 2 weeks, and our team is working to shorten the delivery window further.

New production is underway and we anticipate restocking unavailable items in June.

Please continue to direct any questions to our Customer Care team via email at helpdesk@clearogen.com.

Our warehouse continues to work on a contingency schedule 1-2 times a week. Orders are shipping within 2-3 weeks, though our team is working hard to shorten the delivery window.

As California works it's way closer to being "back in business", we will post further updates here.

Please continue to direct any questions to our Customer Care team via email at helpdesk@clearogen.com.

Thank you for your continued support! The response to our Spring Sale was wonderful. At this time our warehouse is working on a contingency schedule 1-2 times a week. Given how fluid the situation is, this may change at anytime so we are keeping our shipping estimates at 2-4 weeks. However, we are doing everything we can to get your orders to you sooner.

Please continue to direct any questions to our Customer Care team via email at helpdesk@clearogen.com.

During these uncertain times we realize many of you are juggling a myriad of concerns - medical, financial and familial.

To help offset the cost of maintaining your skincare routine, we are offering a limited time sale of 20-30% off the entire range of Clearogen and Rejuve MD products. Quantities are limited, so each customer will be allowed to order up to 2 of each product.

20% off acne treatment sets (1, 2 & 4 month) with coupon code SPRING20

30% off individual items with coupon code SPRING30

* Sale excludes already discounted subscription plans

Sale ends March 31, 2020 at 11:50pm PST and shipping will resume in 2-4 weeks.

We are continuing to make adjustments to our methods of business to adapt to the Covid-19 pandemic. As a Los Angeles-based company, we are under restrictions by the governor of California and the mayor Los Angeles. By executive order, they have required all non-essential businesses to close down their offices and facilities.

At this time, our team is working from home. We are working on finding an alternative method for shipping your orders. There may be slight delays in your shipment, and we appreciate your patience. For now, the best way to reach a customer care team member is via email at helpdesk@clearogen.com.

Around the world, we are facing uncertainty and rapid changes to our daily routines. At Advanced Skin & Hair, Inc., Clearogen's parent company, we are making adjustments to our methods of business to adapt to the Covid-19 pandemic.

Clearogen.com is always open for business and that won't change. At this time, we are able to continue to fulfill orders without compromising our commitment to quality. However, we are making adjustments to our shipping and customer service procedures to ensure we do our part to #flattenthecurve and keep our employees, customers and community safe.

> Nearly all items are well stocked in our inventory, so delays in production won't impact our ability to fulfill orders.

> Hygiene and sanitation in our storage and shipping areas is always a priority, but we are increasing our efforts just to be safe.

> As of now, shipping carriers (FedEx, USPS) are still operating without delays.

> At our corporate office, we are limiting the amount of staff working onsite each day. This may occasionally cause very minor delays in shipping or customer service response, no more than a 36-hour delay.

> The best way to communicate with us is via email, so that team members can quickly respond whether they are onsite or working remotely.

Thank you for being a loyal Clearogen customer.