As this worldwide situation continues to unfold, we will provide updates as they relate to our ability to conduct business and provide you with the high-quality skincare products you love.
The Current Coronavirus Pandemic
Update April 1, 2020
Thank you for your continued support! The response to our Spring Sale was wonderful. At this time our warehouse is working on a contingency schedule 1-2 times a week. Given how fluid the situation is, this may change at anytime so we are keeping our shipping estimates at 2-4 weeks. However, we are doing everything we can to get your orders to you sooner.
Please continue to direct any questions to our Customer Care team via email at firstname.lastname@example.org.
Update March 24, 2020
During these uncertain times we realize many of you are juggling a myriad of concerns - medical, financial and familial.
To help offset the cost of maintaining your skincare routine, we are offering a limited time sale of 20-30% off the entire range of Clearogen and Rejuve MD products. Quantities are limited, so each customer will be allowed to order up to 2 of each product.
20% off acne treatment sets (1, 2 & 4 month) with coupon code SPRING20
30% off individual items with coupon code SPRING30
* Sale excludes already discounted subscription plans
Sale ends March 31, 2020 at 11:50pm PST and shipping will resume in 2-4 weeks.
Update March 20, 2020
We are continuing to make adjustments to our methods of business to adapt to the Covid-19 pandemic. As a Los Angeles-based company, we are under restrictions by the governor of California and the mayor Los Angeles. By executive order, they have required all non-essential businesses to close down their offices and facilities.
At this time, our team is working from home. We are working on finding an alternative method for shipping your orders. There may be slight delays in your shipment, and we appreciate your patience. For now, the best way to reach a customer care team member is via email at email@example.com.
Update March 18, 2020
Around the world, we are facing uncertainty and rapid changes to our daily routines. At Advanced Skin & Hair, Inc., Clearogen's parent company, we are making adjustments to our methods of business to adapt to the Covid-19 pandemic.
Clearogen.com is always open for business and that won't change. At this time, we are able to continue to fulfill orders without compromising our commitment to quality. However, we are making adjustments to our shipping and customer service procedures to ensure we do our part to #flattenthecurve and keep our employees, customers and community safe.
> Nearly all items are well stocked in our inventory, so delays in production won't impact our ability to fulfill orders.
> Hygiene and sanitation in our storage and shipping areas is always a priority, but we are increasing our efforts just to be safe.
> As of now, shipping carriers (FedEx, USPS) are still operating without delays.
> At our corporate office, we are limiting the amount of staff working onsite each day. This may occasionally cause very minor delays in shipping or customer service response, no more than a 36-hour delay.
> The best way to communicate with us is via email, so that team members can quickly respond whether they are onsite or working remotely.
Thank you for being a loyal Clearogen customer.
At this time, the best way to reach our team members is via email. Please contact firstname.lastname@example.org.