We’re confident you’ll love what you see in the mirror after using Clearogen’s acne treatment!
However, if you are not completely satisfied - all of our products are covered by a limited 60-day money back guarantee. Simply return all used and unused bottles of product within 60-days from the date your order is received for a complete refund of the purchase price and taxes according to the following rules.
Shipping and handling is not refundable. You must return all used and unused bottles of products originally sent to you at your own expense to us with a note requesting a refund. Any items purchased in addition to that which constitutes two months supply (acne treatment starter kits, subscriptions and/or double packs of cleanser, toner or lotion) must be unused and in original condition to be refundable.
We must receive all items no later than 60 days from the date your order was delivered by the carrier as indicated by the delivery confirmation information. In the absence of tracking information your guarantee ends 75 days from your order date.
Returning products should be mailed to:
Advanced Skin & Hair, Inc.
11661 San Vicente Blvd. Ste 301
Los Angeles, CA 90049
Guarantee valid for one purchase per household and products directly purchased from Clearogen. Failure to follow these policies may result in partial refund or no refund.
Contact Customer Care with Questions / Concerns:
Hours: Mon - Fri 8:30am- 6:00pm PST
Contact Form:Customer Support
This guarantee is valid only for products directly purchased from Clearogen. For Clearogen products purchased from other retailers please contact them directly for their return policy and return procedures.